Shipments

 

1. The transportation of your package:

The standard shipping method is Colissimo off without signature. If you prefer delivery with signature, an additional cost applies, thank you for contacting us. The delivery time is 48 hours (worked) to the day after receipt of your order, subject to operation of the service portal. We will provide you with a link that allows you to track online delivery of your package.

This link appears in:

- My account (by clicking your name at the top of the site)

-> History and details of your orders

->> Click on the relevant order

->>> Click the tracking link

 

2. Shipping:

They include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will pay postage for each of them.Packages are oversized and protected.

 

3. Pickup service:

The in-store pickup service is done during business hours mentioned below (cf.5).

 

4. Coordinate telephone customer service:

33 (0)5 63 30 64 57 (on non-taxed). The opening hours of service are listed below (cf.5).

 

5. Opening hours of the Atelier C. workshop:

From November to March:

Thursday, Friday, Saturday from 10am to 12h and 15h 19h

Sunday from 10am to 13pm

From April to October:

Tuesday, Wednesday, Thursday, Friday, Saturday from 10am to 12h and 15h 19h

Sunday from 10am to 13pm