Terms and Conditions

1- Acceptance of these terms and ConditionsTop

Any order delivery implies full and unreserved acceptance of these Terms and Conditions (the “Terms” for short). Any purchase clauses contrary to these Terms are canceled and excluded for the sole benefit of these Terms.

The company
Eric Faure
1 rue du pont de l’Aveyron
82140 Saint Antonin Noble Val – France
+335 63 30 64 57
Please prefer an email contact for conversation in your language

Sign : Atelier C.
Individual Business – French Small Business status
registered in France at the Chamber of Trades and Handicrafts of Montauban (82) RM 82
Company number SIRET : 500 592 076 00011
Intracommunity VAT number : FR27500592076
VAT not applicable, article 293 B of the CGI of the French General Tax Code specific to the status of the company, microbusiness with simplified social system
Code APE 2341Z – Manufacture of ceramic articles for domestic or ornamental use

Professional qualification
Eric Faure – craftsman – potter ceramist

Professional activity
Handcrafted manufacture and sale of utility and decorative porcelain glazed ceramics

Copyright ©2009-2024– Eric Faure – All rights reserved
Design and production : ©Eric Faure
Photos : ©Eric Faure

Internet hosting
Ligne Web Services – SARL LWS 4 Rue Galvani 75017 PARIS – FRANCE – RCS PARIS B 450 453 881

3- ObjectTop

The items sold on this website www.ericfaure.com are intended for any Internet user, whether a person or a representative:

  • a Consumer: natural or legal person who accepts a contract for the sale of a product or service for non-professional purposes, within the framework of the French and European Consumer Code.
  • or a professional client who acts, within the framework of the French and European Commercial Code, as the legal representative of a company, with the aim of either reselling products or equipping his company with these products.

These Terms and Conditions exclusively govern the relations between Atelier C and its Internet Customers (ordering on this site, whether they represent a Consumer or a company), excluding sales made directly to Ceramic Workshop of Saint Antonin Noble Val (82) France.

For any Internet Customer, placing an order for products on this site implies full and unreserved acceptance of these Terms, which prevail over any other particular condition of the Internet Customer.

Atelier C reserves the right to modify these Terms at any time. However, the applicable Terms are those in effect at the time of ordering.

These Terms mention the sign “Atelier C” (Ceramic Workshop) as the sole commercial contact for customers using this company’s online ordering service. Atelier C is managed by Eric Faure, the legal person responsible for this company and therefore for the relationship with its internet customers.

4- Notes for professional customersTop

To benefit from the professional conditions, the client (moral representative of a company) must make a request by email or by mail (see contact details above) by attaching professional proof (Kbis for France). In this request, the professional client must provide all the information concerning the activity of his company as well as the partnership project envisaged. After examining the file, we reserve the right to accept or refuse the request.

5- Description and specificity of the offered productsTop

The website www.ericfaure.com offers online sales of utility, decorative and sculptural glazed porcelain ceramics handcrafted by Eric Faure, a potter ceramist based at the address mentioned above.

By definition, all the ceramics presented are unique pieces. They are handcrafted one by one in our workshop. The rendering of the glazes as well as the appearance and shape vary from piece to piece. Despite the care taken in the quality of the images on this site, we cannot guarantee the accuracy of the rendering colors and proportions of our ceramics. For these reasons, all the photos representing our ceramics are not contractual.

To help the Customer to make an informed purchase, there are two types of ceramic mentioned in the description of each ceramic:

Small series piece – ceramic made in few copies from the same model. Depending on the quantity available in stock, this type of part can be purchased in several copies. The photo representing the piece in its description sheet is a generic image of a ceramic similar to those that will be shipped. Shape, glaze rendering and appearance may vary. The choice of items ordered is left to the potter’s initiative.

Unique piece – ceramic made in a single copy. This type of ceramic can only be purchased in a single copy. The ceramic represented on the photos of the description sheet is identical to the ceramic which will be shipped. However, this type of ceramic can be mentioned as being “available to order” (see paragraph – 7 of these Terms). In this case, the ceramic represented on the photo of the description sheet is displayed for information only and is not contractual.

6- The steps to complete an online purchaseTop
  • selection of products and quantities
  • add products to cart
  • order products
  • identification or entry of a new customer account
  • selection of a delivery method
  • selection of a payment method then validation of the payment

An email is automatically sent to the Customer to confirm the order, subject to the validity of the customer’s email.

7- Ordering an “Available to order” itemTop

On the sheet of each ceramic, if the article is mentioned “Available on back-order” or, if the requested quantity is greater than the available stock and the article can be backordered, the customer has the possibility of validating and paying his purchases. Eric Faure Ceramic Workshop undertakes to honor the order within 30 calendar days from the validation of payment for this order.

8- Customer cart functionTop

At any time, during the ordering process, the customer has the possibility to check the total price (basket displayed at the bottom right of the site) and to correct the data or to cancel the order. Any order from the Customer is firm and definitive, with the exception of modifications or cancellations resulting from the regular exercise of the Right of Withdrawal.

9- PricesTop

The prices invoiced are those displayed on the Site when the Customer places the order.

The proposed items and the delivery costs are exclusive of tax (VAT not applicable, article 293 B of the CGI of the French General Tax Code specific to the status of the company, microbusiness with simplified social system).

Any order placed on the site and delivered outside of France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the Customer. Atelier C makes every effort to inform the customer as well as possible of any customs duties and applicable taxes.

Our prices can be changed at any time. The prices are likely to be different from those displayed at the physical workshop of Saint Antonin Noble Val.

The price offer is valid except for computer error. In this case, Atelier C will inform the Customer without delay and will suggest that he cancel or modify his order or confirm his order at the correct price.

10- PaymentTop

Due to our very small business, we cannot accept payment terms. All sales must be paid at the time of order (without discount) with the means of payment available on the website. Eric Faure Ceramic Workshop allows itself to wait for receipt, or collection of payment, before shipping the items.

Accepted payment methods ( * available depend customer’s country or state)

1- Payment by bank transfer *: follow the instructions specified, after validation of your purchases, on the “order confirmation” page, or on the email sent. The order will be shipped as soon as the transfer is effective.

2- Payment with PayPal *: by choosing this payment method **, a window is displayed in superimposition, the customer is invited to:

  • identify yourself with PayPal and pay the amount order using your PayPal account
  • pay directly by credit card securely without opening a PayPal account

3- Payment by credit card *: by choosing this method of payment **, in a secure environment on the order validation page, the customer can enter his credit card (MasterCard, Visa, American Express, Maestro).

** payment methods managed by the Braintree / PayPal online payment gateway.

4- Other payment methods * offered depending on the customer’s country or state : iDEAL – P24 – EPS – Giropay – BanContact – SEPA – WeChat – MyBank – Sofort – AliPay – Apple Pay – Google Pay

11- Right to retractTop

The Customer has a legal period of 14 days (working days, 6 days/week, excluding public holidays) from receipt of his order to exercise his Right of Withdrawal (according to article L121-20-1 of the Code Français de la Consommation) at Eric Faure Ceramic Workshop, without having to justify reasons or pay a penalty. In the event exercise of the Right of Withdrawal within 14 days period, the Customer will proceed to the return of the goods and will be reimbursed for the sums paid initially for these goods as well as the delivery costs if applicable, at the latest 14 days after full reception by Eric Faure Ceramic Workshop, and without damage to the ceramics. The return costs are also the responsibility of Atelier C. Returns must be made in their original condition and complete, allowing them to be marketed in new condition.

12- Product returns within the 14-day withdrawal periodTop

To proceed product return, the customer must go to his account> orders, then click on the order concerned. Check the products to return, add a comment and click on “generate a return”.

13- warrantyTop

In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the French Civil Code). The buyer must provide proof of the hidden defect, the seller must legally repair all the consequences (Art.1641 and following of the French civil code). All ceramics are guaranteed, on first use, against all manufacturing defects, within the limit of what they are intended for. Atelier C invites its customers to use them from the very first days. Due to their designs, all Atelier C ceramics are resistant (and by extension guaranteed for use) to hot water, detergents, dishwasher, acetic acids (vinegar, lemon). They are waterproof and guaranteed lead-free.

14- ComplaintTop

Any complaint relating to the quantity, integrity or nature must be made within 14 (fourteen) working days, excluding public holidays (regulatory withdrawal period), from receipt of the items.

Any complaint relating to the terms of the guarantees mentioned in paragraph – 13 of these Terms, must be sent by mail or email to Atelier C and must contain a precise description with supporting photos if necessary. See paragraph -17 of these Terms to contact Eric Faure Ceramic Workshop.

15- Delivery methodsTop

Particular care is taken in the packaging of the orders. The ceramics are individually protected with tissue paper, then each wrapped in corrugated cardboard and wedged in the center of a spacious cardboard box.

1- Shipping method
The standard shipping method is Colissimo from the French Post. Depending on the location of the customer, several options are available such as home delivery or relay point. The delivery time is 48 hours (2 days) for France and 3 to 8 days for other destinations (times in working days and subject to the functioning of the postal service) from the day after the validation of the customer’s payment or from the thirtieth day for an article “available on order” according to the conditions of paragraph – 7 of these Terms.

2- Shipping costs
When ordering, the delivery costs are displayed (estimate) from the Basket page. Then, on the Order Confirmation page, the customer can select the most appropriate delivery service among those offered (depending on the customer’s location). Transport costs are indexed to the volumetric weight of the package(s) containing the ceramic(s). We advise you to group your purchases into a single order. We cannot group several distinct orders and you will have to pay the shipping costs for each of them.

3- Receipt packages
The customer must check the ceramics upon receipt.

  • If the Customer notices damage: the packaging has external signs of deterioration prejudicing the items inside (breakage, chip, crack) or missing items upon receipt of the items, he must make all specific complaints by letter from the carrier within three working days (articles 105 and 106 of the French Commercial Code), with a copy to Eric Faure Ceramic Workshop.
  • If the packaging does not show any external sign of deterioration but the items in it are broken, chipped or cracked, the customer must then make a complaint as mentioned in paragraph – 14 of these Terms.
16- Workshop pick-up serviceTop

The free in-store pick-up service is available depending on the customer’s location. Pick-up takes place during the Saint Antonin Noble Val workshop opening hours mentioned below.

17- Contact details and opening hours of Ceramic WorkshopTop

Atelier C
Eric Faure
1 rue du pont de l’Aveyron
82140 Saint Antonin Noble Val
+335 63 30 64 57
Please prefer an email contact for conversation in your language

Atelier C opening hours:
Tuesday to Saturday 10 a.m. to 12 p.m. and 3 p.m. to 7 p.m.
Sunday from 10 a.m. to 1 p.m.

Updated on 17 December 2023 – © 2009-2024 Eric Faure – All rights reserved

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